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RETURNS POLICY:

Return all goods to:

Angus Peel, Unit 17, Church Farm, Old Park Lane, Bosham, PO18 8EX unless specified on email comms from us.


We aim to supply only the highest quality products and hope that you will always be delighted with your goods, however in the unlikely event that you are not completely satisfied with the product please contact us to arrange a return, refund or exchange. There are some terms and conditions that apply, so please read the following carefully. These do not affect your statutory rights.

DELIVERY:
Lennon Performance Products Ltd aim is to process your order as soon as possible, generally we process orders placed on a working day before 1500hrs on that day. However, during busy periods your order may not be processed
until the next working day after it was placed. Average delivery times for 'in stock' items are 2-3 working days
from receipt of order. We always do our best to send goods the same day after money has cleared and often
customers will receive the goods the following day.
Delivery is free of charge Using Royal Mail or a Courier within the UK and Northern Ireland except for:

If you choose the FREE DELIVERY Option, orders will be dispatched within 3-7 days. Orders selected for 1-3 day will be charged rates based on their weight - small orders (waterproof socks) are charged at £5.00 and larger orders (Long Johns) at £10 - applied at the end of Checkout procedure. This is usually a 1-3 day service.

European orders are charged at £20 applied at the Checkout - this is a 2-3 day delivery.
Certain postcodes with items that are sent via courier - these products have a note on their product page to 
say that they are courier items, the postal codes it affects are:

IV - all postcodes 
 KW 1-14
PA34, PA37-39
PH19-26, PH30-40, PH49-50
PH41 sector  4
BT – all postcodes  
GY – all postcodes
  JE – all postcodes  
IM – all postcodes  
JR – all postcodes

We can still post these courier goods to you and will do so at cost price to us, please contact us to arrange a quote for you. If an order dispatched from us using a courier service and does not arrive. You have 7 days to inform us. Where possible we offer an express delivery service whereby, if the order has been received by 1200hrs on
a working day, we will process the order that day and ship on a next working day service.

However, it should be noted that occasionally our couriers experience operational difficulties and therefore this is not a guaranteed service. If you would like delivery on a certain date, then please advise this in the notes section of your order, it is requested that all courier items receive a signature to obtain the items.


Where items are not a courier delivery method and free postage is offered, the service that is offered is 1st
class Royal Mail delivery. Where goods are delivered to an event by hand as free postage is offered to the customer via checkout there are no further postage costs or refunds to be issued. Where this is applicable we ask customers to note this on their order, i.e delivery for a specific event or place via hand.

INTERNATIONAL CUSTOMERS:
Please get in touch via email with the products you are after and we will send you a quote including a delivery cost  info@lennonsails.com

CANCELLATION PERIOD:
Customers have the right to cancel any order for stock items up to 7 days after the day the goods were
delivered, the customer is responsible for returning the goods to Lennon Performance Products Ltd before repayment can be made, Lennon Performance Products Ltd will refund the cost of the goods (not any postage) within 30 days of cancellation, providing the goods have been returned unused, undamaged and fit for re-sale. Lennon Performance Products Ltd reserve the right to charge a handling charge.

COMPLAINTS PROCEDURE:
All complaints should be emailed to info@lennonsails.com

Where possible we offer an express delivery service whereby, if the order has been received by 1200hrs on
a working day, we will process the order that day and ship on a next working day service.


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Lennon Performance Products Ltd
Postal Address : Unit 17, Church Farm, Old Park Lane, Bosham, West Sussex. PO188EX
Registered Office : 55 Crown Street, Brentwood, Essex, UK. CM14 4BD
Company Number : 7641784.

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