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RETURNS POLICY:

Returns Form Returns Form (1237 KB)

Please print off the form above, fill in and send to: 

Mike Lennon, 5 Lark Way, Emsworth, Hampshire, PO10 8UU unless specified on email communication from us.

We aim to supply only the highest quality products and hope that you will always be delighted with your goods, however in the unlikely event that you are not completely satisfied with the product please contact us to arrange a return, refund or exchange. There are some terms and conditions that apply, so please read the following carefully. These do not affect your statutory rights.

DELIVERY:

Lennon Performance Products Ltd aim is to process your order as soon as possible, generally we process orders placed on a working day before 1500hrs on that day. However, during busy periods your order may not be processed
until the next working day after it was placed. Average delivery times for 'in stock' items are 2-3 working days
from receipt of order. We always do our best to send goods the same day after money has cleared and often
customers will receive the goods the following day.
Delivery is free of charge Using Royal Mail or a Courier within the UK and Northern Ireland except for:

UK orders will be charged rates based on their weight and applied at the Checkout. Delivery times cannot be guaranteed, however, this is usually a 1-3 working day service. European orders will also be charged rates based on weight and applied at the Checkout.  Delivery times cannot be guaranteed, however, this is usually a 3-5 working day delivery service. US and the rest of the world orders will be charged at £35.  Delivery times cannot be guaranteed, however, this is usually a 3-7 working day service.  If an order dispatched from us not arrive within the timescales outlined here, you have 7 days to inform us.

Certain postcodes with items that are sent via courier - these products have a note on their product page to 
say that they are courier items, the postal codes it affects are:

IV - all postcodes 
 KW 1-14
PA34, PA37-39
PH19-26, PH30-40, PH49-50
PH41 sector  4
BT – all postcodes  
GY – all postcodes
  JE – all postcodes  
IM – all postcodes  
JR – all postcodes

If you would like delivery on a certain date, then please advise this in the notes section of your order.  It is requested that all courier items receive a signature to obtain the items.  It should be noted that occasionally couriers experience operational difficulties and therefore this is not a guaranteed service. 

Where goods are delivered to an event by hand as free postage is offered to the customer via checkout there are no further postage costs or refunds to be issued. Where this is applicable we ask customers to note this on their order, i.e delivery for a specific event or place via hand.

INTERNATIONAL CUSTOMERS:
If you would like to order via a different method, please get in touch via email with the products you require and we will send you a quote including a delivery cost  info@lennonsails.com

CANCELLATION PERIOD:
Customers have the right to cancel any order for stock items up to 7 days after the day the goods were delivered. The customer is responsible for returning the goods to Lennon Performance Products Ltd before repayment can be made. Within 30 days of cancellation, Lennon Performance Products Ltd will refund the cost of the goods but not return postage costs, providing the goods have been returned unused, undamaged and fit for re-sale.  Free returns are only applicable when an exchange is requested (and stock is available).  Lennon Performance Products Ltd reserve the right to charge a handling fee.

COMPLAINTS PROCEDURE:
All complaints should be emailed to info@lennonsails.com

Where possible we offer an express delivery service whereby, if the order has been received by 1200hrs on
a working day, we will process the order that day and ship on a next working day service.


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Lennon Performance Products Ltd
Registered Office : 55 Crown Street, Brentwood, Essex, UK. CM14 4BD
Company Number : 7641784.

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